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Current Career Opportunities

Make-A-Wish® Massachusetts and Rhode Island is committed to providing a work environment in which all employees enjoy equal employment opportunities. All employment-related decisions are made without regard to a person’s race, color, creed, sex, national origin, ancestry, age, disabilities, sexual orientation, or any other basis which is illegal under applicable federal, state, and local laws.

Coordinator, Finance and Operations

POSITION SUMMARY
This position requires an intelligent, flexible person willing to learn new tasks and problem solve to advance the mission of Make-A-Wish® Massachusetts and Rhode Island. This generalist role will be responsible for performing routine accounting, benefits administration, and other operational functions to support the finance and operations department of the organization. This position requires an individual who is IT-savvy and able and willing to assume trouble-shooting and problem-solving IT tasks in partnership with our national and local IT partners. The position will also be responsible for assisting the Volunteer Management and Wish Program departments on a variety of recurring duties and special projects. This full-time, exempt position is based in our Boston office.


MAJOR RESPONSIBILITIES
Finance Duties (approximately 40%):
  • Perform monthly closing journal entries
  • Assist with monthly closing functions and reports
  • Prepare bank deposits
  • Process credit cards through our online system
  • Assist with annual audit and budget process
  • Assist with bi-weekly employee payroll; maintain payroll records and liaise to payroll company 
  • Assist with staff recruitment, onboarding, and separation processes
  • Liaise to benefits vendors and ensure proper documentation and record keeping 
Volunteer and Wish Department Duties (approximately 40%):
  • Learn Raiser’s Edge (RE) and Financial Edge (FE) systems
  • Balance accounts in both RE and FE systems and in NOAH (national) database
  • Review and follow-up on wish assist invoicing process
  • Ensure wishes are closed in RE within 45 days of wish date
  • Reconciles and audits wish and volunteer files to ensure compliance with standards
  • Receives wish visit volunteer paperwork in a timely manner
  • Completes wish volunteer paperwork before transmitting to director to assign the wish
  • Supports directors of both programs in systems, process, and other needs
  • Perform other duties as assigned
Operational and IT Duties (approximately 20%):
  • Serve as primary IT liaison to outsourced IT firm and national office
  • Troubleshoot, problem-solve and support staff with technical difficulties
  • Track equipment inventory and maintenance
  • Serve as back-up to Office Coordinator for A/P processing, in-kind tracking and check requests
  • Perform other duties as assigned

QUALIFICATIONS
  • Requires a bachelor’s degree (Business or Accounting a plus).
  • Minimum of three years’ experience in a professional setting
  • Professional tone, appearance, and demeanor
  • Excellent attention to detail and accuracy
  • Strong oral and written communication skills
  • Commitment to organizational mission, team work and customer service
  • Proficiency in Microsoft Office Suite
  • Experience working with databases, accounting software, or similar
  • Experience with Raiser’s Edge and/or Financial Edge a plus, but not required
  • Ability to work with a variety of people and constituents, including volunteers 
  • Ability to work independently and with forethought of organizational needs, and without supervision while demonstrating discretion and independent judgment
  • Self-motivated, creative problem-solving team player
  • Ability to prioritize and manage multiple responsibilities with minimal supervision 

TO APPLY:

Interested candidates should forward a cover letter and resume to:
Finance and Operations Coordinator Search Committee
Make-A-Wish Massachusetts and Rhode Island
133 Federal Street, 2nd Floor
Boston, MA 02110
617.367.109 fax | obfgba@znffev.jvfu.bet

No phone calls, please.



Executive Assistant to the CEO

POSITION SUMMARY
The full-time (non-exempt) Executive Assistant will primarily support the Chief Executive Officer (CEO), as well as support the Board of Directors under the direction of the CEO.  Responsibilities include, but are not limited to: managing the CEO’s calendar, meeting and travel needs, logistical planning for all board and all board committee meetings and events (which will require active coordination with senior team members); taking meeting minutes; assisting with the development of presentation materials, including handouts and PowerPoint presentations; drafting correspondence; reimbursement requests; and other administrative duties as required. 

MAJOR RESPONSIBILITIES

  • Provides primary and forward thinking administrative support for CEO.
  • Provides administrative support for Board of Directors under the direction of the CEO.
  • Responsible for all logistical planning for all board and several board committee meetings and Board related events, including scheduling meetings, securing space, communicating meeting information/agendas, confirming attendee.
  • Attends all board and board committee meetings in which CEO is a member, takes and distributes minutes.
  • Creates, updates and distributes all agendas and materials for board members, board meetings, board committee meetings, and staff meetings.
  • Creates presentations (Power Point) as needed.
  • Under the direction of the CEO, Drafts correspondence and communication to board members,  donors, volunteers, staff members and others 
  • Coordinates and assembles quarterly board packet information working with CEO to determine timeline and working with staff to ensure timely preparation of content.
  • Distributes Board packets electronically or via mail to Board member participants 
  • Assists the CEO in the role of primary gatekeeper of communication to board members, board committees, key donors and volunteers, and various other key individuals.
  • Composes and/or prepares routine correspondence including letters, agendas, etc.
  • Helps to coordinate and organize senior team meetings (individuals and groups).
  • Manages and confirms appointments for the CEO (internal and external) via proper follow-up procedures, including coordinating schedules, confirming appointments, and ensuring all participants have required information prior to appointment.
  • Screens CEO's incoming calls and correspondence and responds independently or directs to others in the Foundation to respond.
  • Responsible for all CEO and Board member travel planning while on Make-A-Wish Massachusetts and Rhode Island business including air and ground transportation, hotel and conference reservations.
  • Responsible for working with communications team to ensure proper review by CEO of external and internal foundation communications
  • Updates and maintains internal organizational chart and board roster for internal use and for use by Make-A-Wish America.
  • Performs administrative duties as required, including copying, scanning, faxing, mailing, invoice/expense processing, and filing.
  • Other duties as assigned by CEO.

PREFERRED SKILLS AND ABILITIES

  • Excellent written and verbal communication skills.
  • Professional tone, appearance, and demeanor.
  • Ability to work with a variety of people and constituents, including board members, donors, volunteers, corporate sponsors, Wish families, etc. 
  • Ability to work independently and with forethought of organizational needs, and without supervision while demonstrating discretion and independent judgment.
  • Strong attention to detail.
  • Ability to manage multiple tasks and projects simultaneously.
  • Excellent organizational and time-management skills.
  • Proficient with computer applications – including Microsoft Office Suite, and specific skills, e.g., mail merge, spreadsheets, database use,  developing presentations, and the ability to learn and master other computer technology /software programs, as needed.
  • Solid command of Internet usage and research abilities.
  • Working knowledge of Blackbaud’s Raiser’s Edge and Financial Edge preferred, or similar type of database(s).

PREFERRED SKILLS AND EXPERIENCE

  • Bachelor’s degree preferred, or equivalent combination of education and experience.
  • Minimum 3-5 years’ administrative experience required.
  • Experience in a fast-paced environment with close-knit team dynamics.
  • Skills in other languages helpful.

TO APPLY:

Interested candidates should forward a cover letter and resume to:

Executive Assistant to the CEO Search Committee
Make-A-Wish Massachusetts and Rhode Island
133 Federal Street, 2nd Floor
Boston, MA 02110
617-367-1059 fax | obfgba@znffev.jvfu.bet

No phone calls, please.


Major Gifts Officer

POSITION SUMMARY

The Major Gifts Officer will serve as a front-line fundraiser, advancing relationships with individuals and organizations with the capacity to make a significant philanthropic investment in Make-A-Wish Massachusetts and Rhode Island. As a member of the Development team and reporting to the Chief Development Officer, this individual will be responsible for managing a portfolio of approximately 150 major and leadership gift prospects; moving these prospective donors through the qualification and cultivation processes to successful solicitation; ensuring donors in the portfolio receive appropriate mission-guided stewardship; and collaborating with development colleagues and organization leadership. This position is based out of our Boston office.

MAJOR RESPONSIBILITIES
  • Manage a portfolio of approximately 150 major and leadership gift prospects at various stages of their relationship with the organization. 
  • Devise and execute individual strategies for the identification, cultivation, solicitation, and stewardship of assigned portfolio with a heavy focus on face-to-face meetings.
  • Secure annual fund level gifts from prospects not yet ready for major gift solicitation.
  • Identify and develop a pipeline of prospects that have the capacity and the inclination to make major gifts. Help create strategies to enhance their relationship with our organization and continue along the moves management cycle.
  • Work with CDO, CEO, and key volunteers to develop relationships in support of the Make-A-Wish mission.
  • Summarize face-to-face visits, outreach and communication, and proposal details via contact reports in donor record utilizing Raiser’s Edge.
  • Other duties and responsibilities may be assigned.
PREFERRED EDUCATION AND EXPERIENCE
  • Bachelor's degree required.
  • A minimum of five years in fundraising or related field, with no less than an additional three to five years of leadership giving or major gifts fundraising experience.
  • Proven success in cultivation and solicitation of gifts at or above the $10,000 level.
  • Proficiency in Microsoft Office (Word, Excel, etc.); Raiser’s Edge experience preferred.
  • Demonstrated ability to form and leverage relationships with prospects and donors.
  • Highly motivated, goal oriented self-starter with the ability to prioritize and manage multiple responsibilities; a team player who can work independently and as part of a team.
  • Must possess an outgoing and positive personality, collaborative working style, and an enthusiasm for building bridges between and among key stakeholders.
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent working knowledge of personal solicitation, fundraising strategies, and cultivation and stewardship for high-end donors.
  • Ability to handle highly confidential prospect information.
  • Ability and willingness to travel throughout our two-state territory of Massachusetts and Rhode Island.
  • Some night and weekend work required.
TO APPLY:

Interested candidates should forward a cover letter and resume to:

Major Gifts Officer Search Committee
Make-A-Wish Massachusetts and Rhode Island
133 Federal Street, 2nd Floor
Boston, MA  02110
617.367.1059 fax | obfgba@znffev.jvfu.bet

No phone calls, please.



Coordinator, Wish Program

POSITION SUMMARY 

Responsible for the coordination, management, and implementation of wish planning as well as the fulfillment of the wish experience. 


MAJOR RESPONSIBILITIES 
  • Coordinates the wish-granting process and oversees all arrangements necessary in organizing and completing wishes to include booking travel, tracking financials, preparing itineraries, assisting the organization's communication, medical equipment, legal forms, and itineraries.
  • Coordinates wish assists with assisting chapter and prepares invoice and in-kind paperwork post-wish. 
  • Establish a wish budget within chapter guidelines.
  • Identifies and acquires in-kind donations for the organization, specifically in the area of wish granting.
  • Effectively communicates appropriate messaging in thoughtful exchange with families and volunteers. 
  • Determines needs of wish volunteers through communication and consideration of their skill set.
  • Communicates with child’s physician/medical team to determine authorization for expressed wish. 
  • Prepare all relevant wish information for volunteers, families, and health care professionals.
  • Update and keep current wish database and equivalent paper files on each wish child to ensure compliance with National Standards and organization's guidelines. 
  • Complete Wish Record Data entry to ensure each record is complete, up-to-date, and follows standards of use for Raiser's Edge.
  • Maintains complete and well-organized wish files and wish reports in accordance with organization's and Make-A-Wish America policies and guidelines.
  • Ensures that all wish follow-up work is completed, including but not limited to, thank you letters, anecdotal reports, wish financial summaries, wish reports, and wish evaluations.
  • Working knowledge of all National and local policies, guidelines and resources as it relates to wish granting.
  • Identifies any wish that raises policy issues or questions or that has the potential to become a risk to the chapter, and involve the Director as needed
  • From time to time, assists organization with projects as requested. 
  • Participates in volunteer training sessions.
  • Works to provide risk and crisis management for wish granting. Provides for 24-hour emergency contact for families during wishes on a rotating schedule
  • Assists with office phone back-up and mail processing on a routine and scheduled basis.

QUALIFICATIONS

  • Bachelor of Arts or Science strongly preferred, or equivalent work experience. 
  • Spanish fluency (oral and written) preferred.
  • Two years of professional experience in non-profit or customer service roles desired, including work with children and families.
  • Volunteer and fundraising experience helpful.
  • Self-motivated, creative, problem-solving team player who is a detail-oriented professional with excellent writing, organizational, and interpersonal skills. Ability to prioritize and manage multiple responsibilities with minimal supervision is essential.
  • Raiser's Edge and Salesforce (or similar database) experience preferred.
  • Excellent verbal and written communication skills.
  • Strong customer service focus and troubleshooting skills.
  • Ability to interact with diverse groups and work successfully in a fast-paced, collaborative organization is essential. 
  • Must have reliable transportation and be willing to work evening and weekend hours as needed.

TO APPLY:

Interested candidates should forward a cover letter and resume to:

Wish Coordinator Search Committee
Make-A-Wish Massachusetts and Rhode Island
133 Federal Street, 2nd Floor
Boston, MA  02110
617.367.1059 fax | obfgba@znffev.jvfu.bet

No phone calls, please.


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