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Current Career Opportunities

Make-A-Wish® Massachusetts and Rhode Island is committed to providing a work environment in which all employees enjoy equal employment opportunities. All employment-related decisions are made without regard to a person’s race, color, creed, sex, national origin, ancestry, age, disabilities, sexual orientation, or any other basis which is illegal under applicable federal, state, and local laws.

Director of Communications

POSITION SUMMARY
Make-A-Wish® Massachusetts and Rhode Island seeks a Communications Director to oversee and direct a broad range of functions. The director is responsible for leading the organization’s communications (print, digital, and media efforts) to advance the agenda of Make-A-Wish Massachusetts and Rhode Island in its two state-territory.

Other key responsibilities include include managing staff and directly engaging in the production of key marketing materials for the organization, program script writing, oversight of social media messaging, video development (as needed), and working with media on wishes, promotions, events, and key organizational initiatives.

Reporting to the Chief Executive Officer, the Communications Director will serve as a member of the senior management team. This is a full-time position located in Boston, MA. 

ROLE AND RESPONSIBILITIES  
The Communications Director for Make-A-Wish Massachusetts and Rhode Island (MAWMARI) will be accountable for but not limited to the following key responsibilities:
  • Develop, with input from department directors and other key stakeholders, an annual overarching marketing and communications plan to support the advancement of MAWMARI in its two-state territory.
  • With communications/publications staff, both oversee and directly prepare marketing and communications collateral, including event and promotions publications, newsletters, organizational brochures, and fundraising solicitation materials, including annual campaign brochures.
  • Develop a comprehensive media relations plan for each key initiative and for the overarching mission of the organization: wish PR.  In partnership with, and with support from, key communications staff, seek external media opportunities and serve as spokesperson or engage CEO or lead staff members.
  • Oversee, support, and engage in website updates ensuring compliance with national standards.
  • Lead communications staff to ensure that the organization is active in promoting our activities and events through social media channels and as requested through Make-A-Wish America (MAWA).  
  • Oversee and engage in discussion of key wish stories for promotion and brand visibility where and when appropriate and sanctioned by family and wish departmental leadership.
  • Engage in marketing and promotion of signature fundraising events (e.g., Annual Gala, golf tournaments, Evening of Wishes Dinner, Wine and Wishes, etc.) throughout two-state territory in partnership and collaboration with events staff.
  • Partner with communications/publications staff and others to develop and execute on program material design and launch for local promotions and national promotions (in collaboration with MAWA).
  • Oversee internal and external use of Make-A-Wish brand and related trademarks and logos by internal and external constituents when needed.
  • Develop and manage communications budget in partnership with department leads and CEO.
  • Develop and employ appropriate metrics and analytics to ensure efficacy of marketing and communications programs, particularly focusing on time spent on social media and the return.
  • Manage communications and PR staff.
  • Partner with other Make-A-Wish colleagues from major market chapters and and MAWA and participate in best practice exchange and other communications fora.
  • Keep current on and follow all local MAWMARI policies and programs as well as national standards.
  • Support and partner with other colleagues to advance the overall agenda of the organization.
  • Support overall goals of the organization.
  • Other assignments and duties may be forthcoming from time to time from the CEO.
QUALIFICATIONS
The position calls for a versatile leader with integrity, an understanding of the nonprofit sector, and strong communication and interpersonal skills.  The successful candidate is an individual who enjoys working in a fast-paced, results-oriented, and mission/team-focused environment.    
  • Bachelor’s Degree in English, Communications, or Marketing is required; Master’s Degree in communications preferred;
  • Successful integrated marketing and communications professional (7 plus years) with a track record of developing consumer-facing strategies and programs across a variety of channels to engage audiences, in partnership with colleagues, and to increase visibility of organization;
  • Nonprofit professional work experience preferred;
  • Collaborative team member who is comfortable working as an independent contributor on a project and as a member of a team;
  • Superior written, oral, and public speaking skills;
  • Flexible, engaged, and supportive colleague and team member;
  • Deadline-focused;
  • Attention to detail and quality at all times;
  • A customer service, can-do attitude is required;
  • Must be willing to work evening and weekend hours as needed; and
  • A sense of humor will be appreciated.
COMPENSATION AND BENEFITS
Salary is competitive and commensurate with experience.

TO APPLY: 
Make-A-Wish Massachusetts and Rhode Island has engaged Koya Leadership Partners to help in this hire. Click here to submit a compelling cover letter and resume to Liz Lombard and Turner Delano.


Manager, Donor Relations

POSITION SUMMARY 
As a member of the Make-A-Wish® Massachusetts and Rhode Island team, this position supports the organization’s overall goal to advance towards fulfilling the wish of every eligible child. As a member of the Development Operations team, this position manages several key donor-centric areas for efficiency and effective stewardship and operation.  In conjunction with the Development team, these areas include: donor acknowledgments, donor communications, prospect research, and supporting development initiatives through preparing donor solicitations and stewardship materials.

MAJOR RESPONSIBILITIES
  • Strategizes and executes on overall donor relations in partnership with Director and in support of Development fundraising initiatives.
  • Manages donor stewardship processes and tracking which include: donor letters, wish sponsorship acknowledgments, donor recognition and cultivation efforts, and coordination of reports and materials in support of gift officers.
  • Monitors and reviews acknowledgment letters for accuracy, timing, and personalization.
  • Writes personalized donor acknowledgment letters, refreshes template letters annually, and creates copy for solicitations.
  • Manages Annual Appeal campaign including: contributes to content creation of solicitation package, mailing list preparation and segmentation, and generation of personalized letters.
  • Researches, writes, and tracks grant proposals.
  • Writes and/or edits development copy for publications as needed in partnership with Communications.
  • Coordinates timely and inspiring materials, including wish stories, for wish sponsors.
  • Partners with Communications in designing donor materials as needed.
  • Develops and produces donor stewardship materials and gift recognition items.
  • Conducts data mining and prospect research as appropriate.
  • Performs other duties and projects as required or assigned.

PREFERRED SKILLS AND ABILITIES:
  • Excellent written communication skills
  • Highly detail-oriented and organized, exceptional prioritization skills
  • Strong interpersonal skills
  • Knowledge of Blackbaud’s Raiser’s Edge or a comparable relational donor database 
  • Prospect research skills

PREFERRED EDUCATION AND EXPERIENCE
  • 5-6+ years’ related work experience 
  • Proven project management and relationship building experience
  • Bachelor’s degree required
  • Fundraising and stewardship experience preferred


TO APPLY:

Qualified candidates, please submit a cover letter, resume, and writing sample to apply. Writing sample should be five pages or less in the form of development-related communications (e.g. fundraising appeals, donor correspondence, campaign materials or collateral, funding proposals).

Applications should be submitted via mail, email, or fax to:


Donor Relations Manager Search Committee
Make-A-Wish Massachusetts and Rhode Island
One Bulfinch Place, 2nd Floor Boston, MA  02114
(617) 367-1059 (fax) or obfgba@znffev.jvfu.bet

No phone calls, please.


Executive Assistant to the CEO

POSITION SUMMARY

The full-time (non-exempt) Executive Assistant will primarily support the Chief Executive Officer (CEO), as well as support the Board of Directors under the direction of the CEO.  Responsibilities include, but are not limited to: managing the CEO’s calendar, meeting and travel needs, logistical planning for all board and all board committee meetings and events (which will require active coordination with senior team members); taking meeting minutes; assisting with the development of presentation materials, including handouts and PowerPoint presentations; drafting correspondence; reimbursement requests; and other administrative duties as required. 

MAJOR RESPONSIBILITIES

  • Provides primary and forward thinking administrative support for CEO.
  • Provides administrative support for Board of Directors under the direction of the CEO.
  • Responsible for all logistical planning for all board and several board committee meetings and Board related events, including scheduling meetings, securing space, communicating meeting information/agendas, confirming attendee.
  • Attends all board and board committee meetings in which CEO is a member, takes and distributes minutes.
  • Creates, updates and distributes all agendas and materials for board members, board meetings, board committee meetings, and staff meetings.
  • Creates presentations (Power Point) as needed.
  • Under the direction of the CEO, Drafts correspondence and communication to board members,  donors, volunteers, staff members and others 
  • Coordinates and assembles quarterly board packet information working with CEO to determine timeline and working with staff to ensure timely preparation of content.
  • Distributes Board packets electronically or via mail to Board member participants 
  • Assists the CEO in the role of primary gatekeeper of communication to board members, board committees, key donors and volunteers, and various other key individuals.
  • Composes and/or prepares routine correspondence including letters, agendas, etc.
  • Helps to coordinate and organize senior team meetings (individuals and groups).
  • Manages and confirms appointments for the CEO (internal and external) via proper follow-up procedures, including coordinating schedules, confirming appointments, and ensuring all participants have required information prior to appointment.
  • Screens CEO's incoming calls and correspondence and responds independently or directs to others in the Foundation to respond.
  • Responsible for all CEO and Board member travel planning while on Make-A-Wish Massachusetts and Rhode Island business including air and ground transportation, hotel and conference reservations.
  • Responsible for working with communications team to ensure proper review by CEO of external and internal foundation communications
  • Updates and maintains internal organizational chart and board roster for internal use and for use by Make-A-Wish America.
  • Performs administrative duties as required, including copying, scanning, faxing, mailing, invoice/expense processing, and filing.
  • Other duties as assigned by CEO.

PREFERRED SKILLS AND ABILITIES

  • Excellent written and verbal communication skills.
  • Professional tone, appearance, and demeanor.
  • Ability to work with a variety of people and constituents, including board members, donors, volunteers, corporate sponsors, Wish families, etc. 
  • Ability to work independently and with forethought of organizational needs, and without supervision while demonstrating discretion and independent judgment.
  • Strong attention to detail.
  • Ability to manage multiple tasks and projects simultaneously.
  • Excellent organizational and time-management skills.
  • Proficient with computer applications – including Microsoft Office Suite, and specific skills, e.g., mail merge, spreadsheets, database use,  developing presentations, and the ability to learn and master other computer technology /software programs, as needed.
  • Solid command of Internet usage and research abilities.
  • Working knowledge of Blackbaud’s Raiser’s Edge and Financial Edge preferred, or similar type of database(s).

PREFERRED SKILLS AND EXPERIENCE

  • Bachelor’s degree preferred, or equivalent combination of education and experience.
  • Minimum 3-5 years’ administrative experience required.
  • Experience in a fast-paced environment with close-knit team dynamics.
  • Skills in other languages helpful.

TO APPLY:

Interested candidates should forward a cover letter and resume to:

Executive Assistant to the CEO Search Committee
Make-A-Wish Massachusetts and Rhode Island
One Bulfinch Place, 2nd Floor
Boston, MA 02114
617-367-1059 fax | obfgba@znffev.jvfu.bet

No phone calls, please.


Major Gifts Officer

POSITION SUMMARY

The Major Gifts Officer will serve as a front-line fundraiser, advancing relationships with individuals and organizations with the capacity to make a significant philanthropic investment in Make-A-Wish Massachusetts and Rhode Island. As a member of the Development team and reporting to the Chief Development Officer, this individual will be responsible for managing a portfolio of approximately 150 major and leadership gift prospects; moving these prospective donors through the qualification and cultivation processes to successful solicitation; ensuring donors in the portfolio receive appropriate mission-guided stewardship; and collaborating with development colleagues and organization leadership. This position is based out of our Boston office.

MAJOR RESPONSIBILITIES
  • Manage a portfolio of approximately 150 major and leadership gift prospects at various stages of their relationship with the organization. 
  • Devise and execute individual strategies for the identification, cultivation, solicitation, and stewardship of assigned portfolio with a heavy focus on face-to-face meetings.
  • Secure annual fund level gifts from prospects not yet ready for major gift solicitation.
  • Identify and develop a pipeline of prospects that have the capacity and the inclination to make major gifts. Help create strategies to enhance their relationship with our organization and continue along the moves management cycle.
  • Work with CDO, CEO, and key volunteers to develop relationships in support of the Make-A-Wish mission.
  • Summarize face-to-face visits, outreach and communication, and proposal details via contact reports in donor record utilizing Raiser’s Edge.
  • Other duties and responsibilities may be assigned.
PREFERRED EDUCATION AND EXPERIENCE
  • Bachelor's degree required.
  • A minimum of five years in fundraising or related field, with no less than an additional three to five years of leadership giving or major gifts fundraising experience.
  • Proven success in cultivation and solicitation of gifts at or above the $10,000 level.
  • Proficiency in Microsoft Office (Word, Excel, etc.); Raiser’s Edge experience preferred.
  • Demonstrated ability to form and leverage relationships with prospects and donors.
  • Highly motivated, goal oriented self-starter with the ability to prioritize and manage multiple responsibilities; a team player who can work independently and as part of a team.
  • Must possess an outgoing and positive personality, collaborative working style, and an enthusiasm for building bridges between and among key stakeholders.
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent working knowledge of personal solicitation, fundraising strategies, and cultivation and stewardship for high-end donors.
  • Ability to handle highly confidential prospect information.
  • Ability and willingness to travel throughout our two-state territory of Massachusetts and Rhode Island.
  • Some night and weekend work required.
TO APPLY:

Interested candidates should forward a cover letter and resume to:

Major Gifts Officer Search Committee
Make-A-Wish Massachusetts and Rhode Island
One Bulfinch Place, 2nd Floor Boston, MA  02114
(617) 367-1059 (fax) or obfgba@znffev.jvfu.bet

No phone calls, please.



Coordinator, Wish Program

POSITION SUMMARY 

Responsible for the coordination, management, and implementation of wish planning as well as the fulfillment of the wish experience. This position is based out of our Boston office.


MAJOR RESPONSIBILITIES 
  • Coordinates the wish-granting process and oversees all arrangements necessary in organizing and completing wishes to include booking travel, tracking financials, preparing itineraries, assisting the organization's communication, medical equipment, legal forms, and itineraries.
  • Coordinates wish assists with assisting chapter and prepares invoice and in-kind paperwork post-wish. 
  • Establish a wish budget within chapter guidelines.
  • Identifies and acquires in-kind donations for the organization, specifically in the area of wish granting.
  • Effectively communicates appropriate messaging in thoughtful exchange with families and volunteers. 
  • Determines needs of wish volunteers through communication and consideration of their skill set.
  • Communicates with child’s physician/medical team to determine authorization for expressed wish. 
  • Prepare all relevant wish information for volunteers, families, and health care professionals.
  • Update and keep current wish database and equivalent paper files on each wish child to ensure compliance with National Standards and organization's guidelines. 
  • Complete Wish Record Data entry to ensure each record is complete, up-to-date, and follows standards of use for Raiser's Edge.
  • Maintains complete and well-organized wish files and wish reports in accordance with organization's and Make-A-Wish America policies and guidelines.
  • Ensures that all wish follow-up work is completed, including but not limited to, thank you letters, anecdotal reports, wish financial summaries, wish reports, and wish evaluations.
  • Working knowledge of all National and local policies, guidelines and resources as it relates to wish granting.
  • Identifies any wish that raises policy issues or questions or that has the potential to become a risk to the chapter, and involve the Director as needed
  • From time to time, assists organization with projects as requested. 
  • Participates in volunteer training sessions.
  • Works to provide risk and crisis management for wish granting. Provides for 24-hour emergency contact for families during wishes on a rotating schedule
  • Assists with office phone back-up and mail processing on a routine and scheduled basis.

QUALIFICATIONS

  • Bachelor of Arts or Science strongly preferred, or equivalent work experience. 
  • English and Spanish fluency (both verbal and written) required.
  • Two years of professional experience in non-profit or customer service roles desired, including work with children and families.
  • Volunteer and fundraising experience helpful.
  • Self-motivated, creative, problem-solving team player who is a detail-oriented professional with excellent writing, organizational, and interpersonal skills. Ability to prioritize and manage multiple responsibilities with minimal supervision is essential.
  • Raiser's Edge and Salesforce experience preferred.
  • Excellent verbal and written communication skills.
  • Strong customer service focus and troubleshooting skills.
  • Ability to interact with diverse groups and work successfully in a fast-paced, collaborative organization is essential. 
  • Must have reliable transportation and be willing to work evening and weekend hours as needed.

TO APPLY:

Interested candidates should forward a cover letter and resume to:

Wish Coordinator Search Committee
Make-A-Wish Massachusetts and Rhode Island
One Bulfinch Place, 2nd Floor Boston, MA  02114
(617) 367-1059 (fax) or obfgba@znffev.jvfu.bet

No phone calls, please.


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