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Current Career Opportunities

Chief Operating Officer

Make-A-Wish® Massachusetts and Rhode Island seeks a Chief Operating Officer (COO) to oversee and direct a broad range of functions under the umbrella of central operations.

In this position, the COO will be responsible for further enhancing, directing and maintaining strong oversight of all central operating areas:  finance, human resources, office administration, and MIS. Reporting to the Chief Executive Officer, the COO will also serve as a member of the senior management team. This is a full-time position located in Boston, MA.


This position works closely with the CEO to maintain a solid business infrastructure that supports the work of fulfilling the Make-A-Wish Massachusetts and Rhode Island mission of creating life-changing wish experiences for children with critical illnesses. The COO for Make-A-Wish Massachusetts and Rhode Island will be accountable for but not limited to the following key responsibilities:

Finance and Operations
  • Oversee financial operations, projections, annual budgeting process, and audits - maintaining a strong record of budgetary accuracy, clarity, timely reporting, and rapid response to all financial issues;
  • Direct/ oversee internal financial statement preparation, and all external financial reporting and filings, including but not limited to government and MAWA financial reporting;
  • Provide leadership and management oversight to ensure the establishment of effective financial systems and control;
  • Oversee operations of the organization, including maintenance of the office, managing relationships with partners/vendors, establishing and directing operational goals, processes and policies. Maintain and strengthen operational and administrative systems to ensure the smooth running of day-to-day operations;
  • Tracks lease schedules for three offices and oversee lease negotiations and office relocation when necessary; and
  • Serves as a liaison to Audit and Investment committees and contact to investment advisors for the organization. 
Human Resources
  • Managing human resources policies and procedures, staying up-to-date with evolving human resource law, and overseeing the execution of all HR tasks;
  • Work with CEO and hiring managers to recruit and retain high-caliber talent, responsible for hiring process for key roles identified;
  • Administers the organization’s employee benefits program;
  • With Director of Strategic Initiatives, collaborate on onboarding system for new employees, partnering with managers and other staff; 
  • Ensures the organization is in compliance with all Federal and local employment laws and related National policies; and
  • Mentor and develop operations and finance  staff using a supportive and collaborative approach: assign accountabilities, set objectives, establish priorities, and monitor and evaluate results.
Information Technology
  • Oversee and execute IT system design and implementation (per National approval), including ongoing assessment of existing platforms and services, research of ever-evolving software, and maintenance of current systems. Direct the development of policies, systems and resources to address these needs and assure efficient, productive IT support; and
  • Oversees staff contact with IT consultants and make recommendations for any changes and upgrades of equipment and policies.

Organizational Planning and Leadership

  • Serve as a thought partner to the CEO on areas related to operations and finance, working closely to solidify vision and positioning, and maintaining effective lines of communication; and
  • Superior management skills with the ability to influence and engage direct and indirect reports and peers, including strong mentoring and coaching experience to a team with diverse levels of expertise.
This position calls for a versatile senior staff leader with integrity, an understanding of the non-profit sector, excellent financial acumen, and strong communication and interpersonal skills.     
  • Bachelor of Arts or Science Degree required. Master’s Degree preferred;
  • Minimum of ten years’ experience in financial and operations roles required; previous non-profit or customer service experience desired;   
  • Supervisory/ Management experience required;
  • Familiarity with nonprofit finance and accounting regulations;
  • Strong team collaborator and team focused contributor; creative problem-solver who is a detail-oriented professional with excellent writing, organizational and interpersonal skills;
  • Excellent communication and customer service skills. Ability to interact with diverse groups and work successfully in a fast-paced, collaborative, team-oriented organization is essential; and
  • Must be willing to work evening and weekend hours as needed.

Make-A-Wish Massachusetts and Rhode Island has engaged Koya Leadership Partners to help in this hire. Please visit their website for a more detailed position description and to apply. Make-A-Wish Massachusetts and Rhode Island is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBT applicants.

Coordinator, Medical Outreach

Make-A-Wish® Massachusetts and Rhode Island seeks a Medical Outreach Coordinator, based in our Boston office.

The primary responsibility of the Medical Outreach Coordinator is coordinating outreach efforts for our organization to increase the number of wish referrals on an annual basis. Other key duties include coordinating/managing wish referral intake and entering referral information into database, and interacting with families and referral sources as needed relative to the wish referral process. Additionally, the coordinator is responsible for planning and implementing hospital and other outreach events throughout our two-state territory.  The coordinator, as a member of the staff team, will be required to handle a variety of administrative and other tasks to support the operations of this fast-paced office. 

The ideal candidate will have strong administrative skills, excellent interpersonal and communication skills, will be detailed-oriented, resourceful, and have an ability to handle multiple projects in a busy environment.  

Bachelor’s degree required. Intermediate Spanish fluency (verbal) preferred. Basic knowledge of Arabic helpful.


Interested candidates should forward a cover letter and resume to:
Medical Outreach Coordinator Search Committee
Make-A-Wish Massachusetts and Rhode Island
One Bulfinch Place, 2nd Floor Boston, MA 02114.
(617) 367-1059 (fax) or

No phone calls, please.

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