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Current Career Opportunities

Chief Operating Officer

Make-A-Wish® Massachusetts and Rhode Island seeks a Chief Operating Officer (COO) to oversee and direct a broad range of functions under the umbrella of central operations.

In this position, the COO will be responsible for further enhancing, directing and maintaining strong oversight of all central operating areas:  finance, human resources, office administration, and MIS. Reporting to the Chief Executive Officer, the COO will also serve as a member of the senior management team. This is a full-time position located in Boston, MA.


This position works closely with the CEO to maintain a solid business infrastructure that supports the work of fulfilling the Make-A-Wish Massachusetts and Rhode Island mission of creating life-changing wish experiences for children with critical illnesses. The COO for Make-A-Wish Massachusetts and Rhode Island will be accountable for but not limited to the following key responsibilities:

Finance and Operations
  • Oversee financial operations, projections, annual budgeting process, and audits - maintaining a strong record of budgetary accuracy, clarity, timely reporting, and rapid response to all financial issues;
  • Direct/ oversee internal financial statement preparation, and all external financial reporting and filings, including but not limited to government and MAWA financial reporting;
  • Provide leadership and management oversight to ensure the establishment of effective financial systems and control;
  • Oversee operations of the organization, including maintenance of the office, managing relationships with partners/vendors, establishing and directing operational goals, processes and policies. Maintain and strengthen operational and administrative systems to ensure the smooth running of day-to-day operations;
  • Tracks lease schedules for three offices and oversee lease negotiations and office relocation when necessary; and
  • Serves as a liaison to Audit and Investment committees and contact to investment advisors for the organization. 
Human Resources
  • Managing human resources policies and procedures, staying up-to-date with evolving human resource law, and overseeing the execution of all HR tasks;
  • Work with CEO and hiring managers to recruit and retain high-caliber talent, responsible for hiring process for key roles identified;
  • Administers the organization’s employee benefits program;
  • With Director of Strategic Initiatives, collaborate on onboarding system for new employees, partnering with managers and other staff; 
  • Ensures the organization is in compliance with all Federal and local employment laws and related National policies; and
  • Mentor and develop operations and finance  staff using a supportive and collaborative approach: assign accountabilities, set objectives, establish priorities, and monitor and evaluate results.
Information Technology
  • Oversee and execute IT system design and implementation (per National approval), including ongoing assessment of existing platforms and services, research of ever-evolving software, and maintenance of current systems. Direct the development of policies, systems and resources to address these needs and assure efficient, productive IT support; and
  • Oversees staff contact with IT consultants and make recommendations for any changes and upgrades of equipment and policies.

Organizational Planning and Leadership

  • Serve as a thought partner to the CEO on areas related to operations and finance, working closely to solidify vision and positioning, and maintaining effective lines of communication; and
  • Superior management skills with the ability to influence and engage direct and indirect reports and peers, including strong mentoring and coaching experience to a team with diverse levels of expertise.
This position calls for a versatile senior staff leader with integrity, an understanding of the non-profit sector, excellent financial acumen, and strong communication and interpersonal skills.     
  • Bachelor of Arts or Science Degree required. Master’s Degree preferred;
  • Minimum of ten years’ experience in financial and operations roles required; previous non-profit or customer service experience desired;   
  • Supervisory/ Management experience required;
  • Familiarity with nonprofit finance and accounting regulations;
  • Strong team collaborator and team focused contributor; creative problem-solver who is a detail-oriented professional with excellent writing, organizational and interpersonal skills;
  • Excellent communication and customer service skills. Ability to interact with diverse groups and work successfully in a fast-paced, collaborative, team-oriented organization is essential; and
  • Must be willing to work evening and weekend hours as needed.

Make-A-Wish Massachusetts and Rhode Island has engaged Koya Leadership Partners to help in this hire. Please visit their website for a more detailed position description and to apply. Make-A-Wish Massachusetts and Rhode Island is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBT applicants.

Coordinator, Wish Program (Bilingual)

(Must be fluent in Spanish)

This position is responsible for the coordination of wishes within the policies and procedures established by Make-A-Wish® Massachusetts and Rhode Island and Make-A-Wish® America.  The Coordinator is one of several in the Wish department fulfilling the Make-A-Wish mission to create life-changing wishes for children with critical illnesses. 

  • Ability to prioritize and manage multiple responsibilities with minimal supervision is essential. Self-motivated, creative problem-solver. 
  • Detail oriented.
  • Excellent communication, interpersonal, and customer service skills. Ability to interact with diverse groups and work successfully in a collaborative, team-oriented organization.

  • Coordinate the planning and implementation of wishes and manage his/her own caseload of routine and complex wishes to ensure the wish proceeds in a timely manner.  Specific aspects include, but are not limited to, establishing a budget for each wish and organizing the following types of logistics: transportation; accommodations and services; medical equipment; wish forms and itineraries; and coordinating with destination chapters.
  • Manage and track all required referral and wish paperwork (i.e., medical authorizations, wish forms, liability releases, birth certificates, temporary guardianships, single parent affidavits, etc.) and enter all information into Raiser’s Edge software in a timely and accurate manner.
  • Develop strong relationships with vendors in their region to secure in-kind donations for wishes. 
  • Communicate with healthcare professionals, volunteers, and family members to ensure each wish proceeds in the best interest of the child.  
  • Provide support for internal and external events, including identifying, scheduling, and hosting wish families.
  • Keep abreast of all Make-A-Wish America and local policies, procedures, Performance Standards, guidelines, and resources as they relate to the wish-granting program and implement ongoing initiatives to improve the wish-granting process.
  • Participate in the on-call rotation within Wish department.
  • Assist other departments as needed and assist office with phone back-up, mail processing, administrative tasks, volunteer communications/training, and special events.
  • Perform all other duties as assigned.


  • SPANISH FLUENCY REQUIRED – verbal and written.
  • Bachelor of Arts or Science degree required. 
  • Must be computer savvy (Microsoft Word, Microsoft Excel); Raiser’s Edge experience strongly desired.
  • 1 - 3 years previous non-profit or customer service experience desired, including work with children and families. Experience working with volunteers preferred.
  • Public speaking experience helpful. 
  • Reliable transportation desired but not required.
  • Must be willing to work evening and weekend hours, as needed. 

Interested candidates should submit a cover letter and resume to:

Wish Coordinator Search Committee, Make-A-Wish Massachusetts and Rhode Island, One Bulfinch Place, 2nd Floor Boston, MA 02114. 
(617) 367-1059 (fax) or

No phone calls, please.

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