In this position, the COO will be responsible for further enhancing, directing and maintaining strong oversight of all central operating areas: finance, human resources, office administration, and MIS. Reporting to the Chief Executive Officer, the COO will also serve as a member of the senior management team. This is a full-time position located in Boston, MA.
ROLE AND RESPONSIBILITIES
This position works closely with the CEO to maintain a solid business infrastructure that supports the work of fulfilling the Make-A-Wish Massachusetts and Rhode Island mission of creating life-changing wish experiences for children with critical illnesses. The COO for Make-A-Wish Massachusetts and Rhode Island will be accountable for but not limited to the following key responsibilities:
Finance and Operations
- Oversee financial operations, projections, annual budgeting process, and audits - maintaining a strong record of budgetary accuracy, clarity, timely reporting, and rapid response to all financial issues;
- Direct/ oversee internal financial statement preparation, and all external financial reporting and filings, including but not limited to government and MAWA financial reporting;
- Provide leadership and management oversight to ensure the establishment of effective financial systems and control;
- Oversee operations of the organization, including maintenance of the office, managing relationships with partners/vendors, establishing and directing operational goals, processes and policies. Maintain and strengthen operational and administrative systems to ensure the smooth running of day-to-day operations;
- Tracks lease schedules for three offices and oversee lease negotiations and office relocation when necessary; and
- Serves as a liaison to Audit and Investment committees and contact to investment advisors for the organization.
- Managing human resources policies and procedures, staying up-to-date with evolving human resource law, and overseeing the execution of all HR tasks;
- Work with CEO and hiring managers to recruit and retain high-caliber talent, responsible for hiring process for key roles identified;
- Administers the organization’s employee benefits program;
- With Director of Strategic Initiatives, collaborate on onboarding system for new employees, partnering with managers and other staff;
- Ensures the organization is in compliance with all Federal and local employment laws and related National policies; and
- Mentor and develop operations and finance staff using a supportive and collaborative approach: assign accountabilities, set objectives, establish priorities, and monitor and evaluate results.
- Oversee and execute IT system design and implementation (per National approval), including ongoing assessment of existing platforms and services, research of ever-evolving software, and maintenance of current systems. Direct the development of policies, systems and resources to address these needs and assure efficient, productive IT support; and
- Oversees staff contact with IT consultants and make recommendations for any changes and upgrades of equipment and policies.
Organizational Planning and Leadership
- Serve as a thought partner to the CEO on areas related to operations and finance, working closely to solidify vision and positioning, and maintaining effective lines of communication; and
- Superior management skills with the ability to influence and engage direct and indirect reports and peers, including strong mentoring and coaching experience to a team with diverse levels of expertise.
This position calls for a versatile senior staff leader with integrity, an understanding of the non-profit sector, excellent financial acumen, and strong communication and interpersonal skills.
- Bachelor of Arts or Science Degree required. Master’s Degree preferred;
- Minimum of ten years’ experience in financial and operations roles required; previous non-profit or customer service experience desired;
- Supervisory/ Management experience required;
- Familiarity with nonprofit finance and accounting regulations;
- Strong team collaborator and team focused contributor; creative problem-solver who is a detail-oriented professional with excellent writing, organizational and interpersonal skills;
- Excellent communication and customer service skills. Ability to interact with diverse groups and work successfully in a fast-paced, collaborative, team-oriented organization is essential; and
- Must be willing to work evening and weekend hours as needed.
Make-A-Wish Massachusetts and Rhode Island has engaged Koya Leadership Partners to help in this hire. Please visit their website for a more detailed position description and to apply. Make-A-Wish Massachusetts and Rhode Island is an equal opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBT applicants.